Last updated: 28/10/2025

At Fawcett and Hetherington Funeral Service, we treat your personal information with the same care and respect we offer every family we serve. This policy explains how we collect, use, and protect your data when you visit our website or contact us.

1. What Information We Collect

We may collect:

• Your name and contact details (email, phone number)
• Information you provide when making an enquiry or arranging a service
• Website usage data (via cookies and analytics tools)

We only collect what’s necessary to respond to your enquiry, provide services, or improve your experience.

2. How We Use Your Information

We use your data to:

• Respond to enquiries and provide funeral services
• Improve our website and services
• Send follow-up messages (e.g. review requests), only if appropriate

We do not sell or share your data with third parties for marketing.

3. Cookies and Website Analytics

Our website uses cookies to understand how visitors use our site.
You can choose to accept or decline non-essential cookies when you visit.

4. How We Keep Your Data Safe

We use secure servers, encrypted forms, and trusted systems to protect your data.
Only authorised staff can access personal information, and we regularly review our security practices.

5. How Long We Keep Your Data

We keep personal data only as long as necessary:

• Enquiry details: up to 12 months
• Service records: as required by law or for aftercare

You can ask us to delete your data at any time.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent (where applicable)

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have questions or concerns about your data, please contact:

Data Protection Lead
Fawcett and Hetherington Funeral Service
01642 459555
info@fawcettandhetherington.co.uk