What to do when you have a bereavement

Bereavement at Home

If someone has died at home or in a nursing home it is often both natural and expected. The death will usually be confirmed by a qualified professional and you are able to contact a funeral director when you are ready to do so, the time of day or night does not matter as we will be there when you need us.

If the death is unexpected then the person may be taken to hospital by ambulance if resuscitation is attempted. The police will also attend and if the death is confirmed they will notify the coroner who will request that we as your appointed funeral director come to transfer the person, usually to the nearest hospital.

When to Inform a Doctor

Inform the Doctor as soon as possible that the death has taken place. He may give you a Medical Death Certificate when he calls, or it may be necessary to attend the surgery to obtain it. This certificate may be obtained during the Doctor's surgery hours, without needing to wait for it if the Doctor has been previously informed that you are calling for it.

Bereavement at Hospital

The procedure is very similar to when a death occurs at home, but the Death Certificate comes from the Hospital not your family Doctor. The death is registered by you for the area in which the Hospital is situated. You may have to wait for the administration staff to contact you to give you an appointment to collect the Death Certificate, this delay may seem inconvenient however the doctor who needs to complete the certificate may not be on duty at the time.

If you think that the person may already have a funeral plan with us please let us know and we can check for you.

Opening Times

Monday - Thursday 9am - 5pm
Friday 9am - 4.30pm
Weekends appointment only.

Contact Us

Call: 01642 459555

Address: Fawcett & Hetherington, King George House, 92 High Street, Eston, TS6 9EG


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