Covid-19 Update
 

Please note our ammended office hours.
There will be staff in our office 9am - 4pm to take any enquiries or make appointments to see a loved one and to take any floral arrangements.
However if you need our assistance outside of these hours our phone is answered 24/7 and we will do our best to help.
 

During these difficult times we are working extremely hard to keep up to date with current guidance regarding the ongoing pandemic of Covid-19 virus.

Please be assured our family will, no matter what, continue to look after your family the best we possibly can.

As a member of the National Association of Funeral Directors (NAFD) we are provided with regular, up to date advice on how to keep ourselves, our families, our clients and local community safe. As you know, things are changing daily, if you have any concerns or queries please do not hesitate to get in touch us on 01642 459555.

Please read the following information carefully.
We strongly recommend, where possible, you follow these guidelines.

 Our office will be locked so ringing ahead to gain access is imperative, we have staff who are at also at risk still working to be able to do our best to provide the best possible service for your family. Any flowers that need to be brought into the office can still be brought to our dedicated flower room, please just use a post it note and attach it to one of our stands on the table and let us know you have been.

Funeral Arrangements:
Where possible, it has been advised that arrangements are to be made over the telephone or via video calling. If a funeral must be arranged in person, we should respect the social distance guidance.

Visiting a loved one at the Chapel of Rest:
If you do wish to visit a loved one, we ask you limit the number attending at any one time to those living in the same household and limit the number of visits made to the Chapel of Rest, where possible. At risk groups are strongly advised not to visit.

Funeral Services:
Sadly, many of our local churches have now closed their doors to funeral services therefore services are being held directly at graveside or at the crematorium. Guidance from our local council asks us to request that immediate family only attend services at both crematoria and cemeteries (8 members only) to avoid social gatherings to help reduce the risk of infection. Please also think carefully about who will attend the funeral; ‘at-risk’ groups are strongly advised not to attend. We are providing a webcast service free of charge at Kirkleatham Crematorium in the hope that some people may find a small bit of solace in being able to follow their loved ones Service.

Social Distancing:
We ask that you try your best to follow the guideline on social distancing by remaining 2 metres apart at all times, including visiting the Chapel of Rest and during the funeral service itself.

Funeral Notices:
We kindly ask that you please refrain for publicly advertising funeral details to reduce the risk of other, well-meaning mourners arriving unexpectedly. If you would like any advice on how to word a notice to inform others of your bereavement, please do not hesitate to contact us.

Memorial Services:
When this crisis ends, we would love to able to assist you in arranging a celebration of life/memorial service for your loved one for all family and friends to attend. If this is something you think you would like to do, please let a member of the team or know so we can contact you again in the future or please bear this in mind and contact us when the time comes.

Please be patient with us, guidance is changing daily but we will keep you informed of any further developments. We are available 24/7 so please do not hesitate to contact us for advice. It is a truly challenging time for everyone, but if we all work together, we will get through this together.

Thank you for your understanding and stay safe.